Write to us
A problem, a source of dissatisfaction, a comment about a service? Write to contact@navalior.com, stating your name, the service concerned and the subject of your request. You can also use the contact form.
How we handle it
[To be confirmed: acknowledgement within 5 working days, reasoned reply within 30 days]. Every complaint is logged, analysed and followed until closed. Lessons learned feed the continuous improvement of our programmes.
Consumer mediation
If you are a consumer and the disagreement persists after your written complaint, you may refer the matter free of charge to a consumer mediator, under articles L.611-1 et seq. of the French Consumer Code.
Competent mediator: [name, postal address and website of the consumer mediator — to be completed after registration].
Other recourse
For personal data questions, you may contact the CNIL (cnil.fr). For an accessibility issue, see our accessibility statement.